PAYMENT TERMS
Accepted Forms of Payment in order of preference: Bank Transfer, Personal Cheque, Debit / Credit Card Payment, Cash on collection up to £5,000. We also offer staged 0% interest payments through SplitIt. Please contact us for details.

SHIPPING
We will ship worldwide however the costs vary between countries so please email us for a quote. Depending on the item we will recommend the most suitable method.

Our preferred international shipping methods include fine art shippers Gander and White, Art Logistics, Cadogan Tate for items over £5,000. For Fedex, DHL or UPS shipments we expertly pack in-house in wooden crates or heavy duty cardboard – Suitable for most items under £5000. If you have your own shippers we are very happy to coordinate with them.

INSURANCE
All items are sent fully insured at the invoice value.

LOCAL TAXES
All items are inclusive of all local taxes but may be subject to additional charges for importation and taxes local to the client. Antiques are zero-rated to the USA, all items ship with the correct paperwork. While we are not liable for these additional charges we do encourage clients to research these prior to purchasing items from us. We will make a full value disclosure, as required by the insurance, on all items sent overseas. This is required to ensure proper insurance cover in sending valuable items.

EXPORT LICENCES & CITES
Where required we will oversee the completion of all export licenses for high-value items. We will also arrange for CITES paperwork for materials of endangered species including ivory, tortoiseshell, stuffed birds etc.

DELIVERY TIMES
This is dependent on the size and value of the object, all items are checked over and polished before shipping and will generally have wooden crates made. This all takes time so expect 10 – 20 working days for delivery unless the item is small in which case 2-3 days from order.

CUSTOMS
Every effort is made to make Customs Clearance as quick as possible, items held in customs are out of our control. They may require documents / ID to release the goods, please keep this in mind, it is just procedure.

INSURANCE VALUATION
All our antiques now also come with an invoice as a Valuation Certificate for insurance purposes.

DISTANCE SELLING
In the UK Online sales of this kind are known as ‘distance selling’. We offer a refund to customers if you’ve told us within 14 days of receiving the goods that you want to cancel. You have another 14 days to return the goods once you’ve told us of your intention. A refund will be issued within 14 days of receiving the goods back in the same condition. Return shipping should be the same level as received with insurance, we recommend using the same shipper at your cost. If needed we will help organise suitable shipping.

We will refund the purchase price, excluding delivery costs and taxes, within 14 days of the safe receipt of items in the same condition as supplied. The liability for any damage incurred during transit will remain with the sender. We recommend that adequate insurance is placed on items when returning them to us.

All returns must be communicated prior to an item being sent back.

We extend these Return terms to our international clients.